FAQ RMGroup – Quick Answers for You

The minimum age to register and use the rmgroup platform is 18 years old. This is an absolute requirement with no exceptions. rmgroup conducts age verification during the KYC process, and any account found to be owned by an underage individual will be closed immediately with no refund.

No. Each individual is only permitted to hold one active account at rmgroup. Duplicate accounts that are found will be deactivated and any balances or bonuses may be forfeited. If you are having issues with an existing account and wish to start over, contact our support — we will help resolve the issue.

Log in to your account and go to Account Settings > Personal Information. Changes to your phone number or email require OTP verification to your old number or email as a security measure. If you no longer have access to your old number or email, contact our support with your identification documents for an alternative verification process.

KYC (Know Your Customer) is a one-time identity verification process required before your first withdrawal. The documents needed are a copy of your MyKad (front and back) and proof of current address such as a utility bill or bank statement. KYC verification is completed within 24 hours of documents being submitted via the Account Settings > Identity Verification.

On the Login, click "Forgot Password?". Enter your registered phone number or email — an OTP code will be sent. Follow the instructions to create a new password. If you do not receive the OTP or cannot recall your registered details, contact our 24/7 live chat support for manual assistance.

Yes. You may request account closure at any time by contacting rmgroup customer support. Before the account is closed, make sure you have withdrawn all available balances. An alternative to full closure is to use the Responsible Gaming such as temporary or long-term self-exclusion.

An account may be restricted for several reasons including too many incorrect password attempts, suspicious activity, incomplete KYC, or violation of terms of use. Contact rmgroup live chat support with your username — our team will review and help unblock it with appropriate identity verification.

rmgroup accepts a variety of popular payment methods in Malaysia:

• FPX (Bank Transfer): Maybank, CIMB, RHB, Public Bank, Bank Islam, Hong Leong Bank and over 20 other banks
• E-wallet: Touch 'n Go (TNG), GrabPay
• Crypto: USDT via TRC-20 and ERC-20

Deposits via FPX and e-wallets are credited within seconds.

The minimum deposit amount at rmgroup is as low as RM 20 — ideal for new members who want to try the platform first. The maximum limit depends on the payment method selected and your account level. For detailed deposit limit information by payment method, check the page Deposit or contact our support.

Deposits via FPX, TNG eWallet, and GrabPay are typically credited within a few seconds to 5 minutes. USDT deposits depend on blockchain network confirmation and typically take 5–30 minutes. If your deposit has not been credited after 30 minutes, contact support with a screenshot of your payment receipt.

rmgroup does not charge any processing fees for deposits. What you deposit is what goes into your account — no deductions from rmgroup. However, your bank or e-wallet provider may apply additional charges depending on their own policies. Check with your bank or e-wallet provider for more information.

Don't panic — this occasionally happens due to temporary banking system disruptions. First, check your deposit history in your rmgroup account. If the transaction does not appear, wait 30 minutes and check again. If it still isn't there, contact rmgroup live chat support with the following details: the amount deducted, transaction time, payment method used, and the transaction reference number from your bank or e-wallet.

No. rmgroup requires all deposits to be made from a bank account or e-wallet registered under the same name as the rmgroup account holder. Third-party deposits are not permitted and may result in your account being temporarily suspended for investigation. This is a protective measure to ensure the security of your funds.

Withdrawals to e-wallets (TNG, GrabPay) are processed within 15–30 minutes. Withdrawals to Malaysia bank accounts via FPX are typically completed within 1–4 hours on business days. USDT withdrawals are subject to blockchain confirmation. Withdrawals submitted after 10 PM may be processed on the next business day.

The minimum withdrawal amount at rmgroup is RM 50. The maximum limit depends on your account level and KYC status. Members who have completed full KYC verification are eligible for higher withdrawal limits. For the latest withdrawal limit information, check the Wins or contact support.

Withdrawals may be delayed or rejected for the following reasons:

• KYC not completed or documents not yet verified
• Bonus wagering requirements not yet met
• Bank account details incomplete or do not match the rmgroup account name
• Account activity requiring security review

Check your email or in-account notifications for a specific reason, or contact support for further clarification.

rmgroup does not charge processing fees for standard withdrawals. However, for USDT withdrawals, blockchain network fees (gas fees) are charged by the network itself — not by rmgroup. Withdrawals exceeding the standard daily limit may be subject to additional processing.

Bonus funds are subject to wagering requirements (rollover requirement) before they can be withdrawn. For example, a RM 100 bonus with a 10x wagering requirement means you need to place bets totaling RM 1,000 before the bonus balance can be withdrawn. Check the wagering requirements for each bonus on the page Promotions before claiming it.

The welcome bonus is credited automatically as soon as you make your first deposit after registering a new account. No promo code is needed — the rmgroup system will detect your first deposit and credit the bonus automatically within minutes. Make sure you deposit using an account in your own name.

Wagering requirements refer to the number of times you must "spin" or wager the bonus value before it can be withdrawn as cash. Example: A RM 50 bonus with 20x rollover = you need to place bets totaling RM 1,000 (RM 50 × 20). Your rollover progress can be monitored in the Bonus section of your account. The bet types eligible to fulfill the rollover may vary by bonus — read each bonus's terms carefully.

Yes. If you do not wish to receive any bonus (for example, you prefer to play without wagering requirements), you can opt out of bonus offers when making a deposit. The "No Bonus" option is available on the deposit page. Bonuses that have already been credited but have not met the rollover requirements can be cancelled by contacting support — however, the bonus funds will be forfeited.

Validity periods vary by bonus type. Welcome bonuses typically have a 30-day validity from the credit date. Weekly reload bonuses are usually valid for 7 days. Daily cashback must be claimed within 24 hours of calculation. All bonus expiry dates are displayed in the Bonus section of your account — keep an eye on them so you don't miss out.

All current rmgroup promotions are listed on the page Promotions. This page is updated regularly with new offers including deposit bonuses, cashback, tournaments, and seasonal promotions. Logged-in members will also receive in-account notifications when new promotions they are eligible to claim become available.

rmgroup offers over 1,000 game options including:

• Video Slots: From renowned international providers with progressive jackpots
• Live Casino: Baccarat, Roulette, Blackjack, and Dragon Tiger with real dealers via live stream
• Sports Betting: Football, basketball, tennis, e-sports, and more
• Poker & Table Games: Multiple poker variants and classic table games

Check Game Lobby for the full list.

Yes. rmgroup provides a mobile app for Android and iOS that can be downloaded from the page Download. The app is optimized for mobile screens with full platform functionality including games, deposits, withdrawals, and account management. You can also play directly from a mobile web browser without installing anything.

Yes. All games at rmgroup use a certified and independently audited Random Number Generator (RNG) to ensure fair and tamper-proof outcomes. Live casino games are streamed in real time from licensed studios with trained live dealers. The RTP (Return to Player) for each slot game is available in the game information for full transparency.

The rmgroup system automatically saves your game state. If your connection drops during a slot game, you can resume from where you left off upon logging back in. For live casino games, any hand or round in progress will be completed automatically by the system according to the game rules. The history of each game can be reviewed in the Game History section of your account.

rmgroup uses 256-bit SSL encryption for all data communication between your browser and our servers. Your personal information is stored on servers protected with multi-layered security and is not sold or shared with third parties for commercial purposes. We comply with Malaysia's Personal Data Protection Act (PDPA). For full details, please read Privacy Policy ours.

Log in to your rmgroup account, then go to Account Settings > Security > Two-Factor Authentication. Select your phone number as the OTP delivery method and follow the activation instructions. Once 2FA is enabled, every new login from an unrecognized device will require an additional OTP code — a highly effective layer of protection against unauthorized access.

Act immediately: (1) Change your account password right away, (2) Review your login history and transaction history in your account, (3) Enable 2FA if not yet activated, (4) Contact rmgroup support via live chat and report the situation. Our security team will temporarily lock the account for investigation and help you safely regain full control of your account.

rmgroup will never ask for your password, PIN, or bank card details via email, SMS, WhatsApp, or social media. All official communications from rmgroup use the @rmgroup.vip domain only. If you receive any suspicious communication claiming to be from rmgroup, do not reply and report it to our support team immediately with a screenshot of the message.