Terms and Conditions RMGroup – User Rights and Responsibilities

This document sets out the terms and conditions governing the relationship between rmgroup ("Platform", "we", "company") and users who register or use the services provided through the rmgroup.vip website and related mobile applications ("rmgroup Platform").

In this document, the following terms are used with their defined meanings:

• "Member" refers to any individual who has registered a valid account on the rmgroup Platform.
• "Account" refers to a personal user account registered under a single individual's name.
• "Funds" refers to all funds in the account balance, including deposited funds and eligible bonus funds.
• "Bonus" refers to free credits, cashback, or other incentives granted by rmgroup to members.
• "Rollover" or "Wagering Requirements" refers to the number of times a bonus amount must be wagered before funds can be withdrawn.

These terms apply to all rmgroup services including casino games, sports betting, slots, and all other entertainment services provided by the platform.

Use of the rmgroup Platform is subject to the following eligibility requirements, which all members must meet:

• You must be at least 18 years old at the time of registration and throughout the period of platform use.
• You must register under your own real name and provide accurate, valid personal information.
• You must register an account for personal use only, not on behalf of a third party or for commercial purposes.
• You are solely responsible for ensuring that your use of the rmgroup Platform is lawful in your jurisdiction.

The registration process requires a valid email address, a unique password, and basic personal information. Malaysian phone number verification is mandatory during registration to ensure account security.

Each user is only permitted to have one (1) active account on the rmgroup Platform. Owning more than one account, whether intentional or not, is a violation of our policy.

If you find that more than one account has been registered under your name, you are required to contact our customer support immediately to resolve the matter before continuing to use the platform.

You are solely responsible for:

• Keep your password and account login details confidential.
• Ensure no other party is using your account.
• Notify us immediately if you suspect unauthorized access to your account.
• Update your personal information if any relevant changes occur.

Rmgroup accepts deposits via multiple payment methods including FPX, direct bank transfer (Maybank, CIMB, RHB, Public Bank), TNG eWallet, GrabPay, and crypto assets (USDT). All deposits are processed instantly or within a very short time depending on the chosen method.

The minimum deposit limit is RM 20 for most payment methods. There is no fixed daily maximum deposit limit, but transactions above a certain amount may require additional verification for security purposes.

Deposit funds will be credited to your account immediately upon payment confirmation. If your deposit is not credited within the expected timeframe, contact our support team with proof of transaction for further action.

Your first withdrawal requires completion of the identity verification (KYC) process, which involves submitting a copy of your MyKad and proof of address. KYC is completed within 24 hours and only needs to be done once.

Withdrawals are processed using the same method as your deposit, or to a method you have registered and verified. Limits and processing times are as follows:

• e-Wallet (TNG, GrabPay): Instant to 15 minutes — minimum limit RM 10
• Bank Transfer: 5 to 30 minutes — minimum limit RM 50
• USDT Crypto: 30 to 60 minutes — minimum limit USDT 50

Rmgroup does not charge any processing fees for withdrawals. Withdrawals to accounts under a third party's name are not permitted under any circumstances.

All bonuses, promotions, and incentives offered by rmgroup are subject to specific conditions stated in each promotion's details. General bonus terms are as follows:

• Each promotion may only be claimed once per account, household, or device, unless stated otherwise.
• The welcome bonus is available to new members registering for the first time only.
• Rollover requirements must be met within the timeframe specified for each promotion. Bonus funds that do not meet the conditions within that period will expire automatically.
• Rmgroup reserves the right to void bonuses and restrict withdrawals if abuse or system manipulation is detected.
• Using multiple accounts to claim the same bonus is prohibited and will result in the closure of all accounts involved.

All casino games use an independently audited Random Number Generator (RNG) to ensure fairness. Game results are final and cannot be disputed once a round or hand has fully concluded.

For sports betting, the following additional rules apply:

• Confirmed bets cannot be cancelled unless the Cash Out feature is used before the event begins or within the eligible period.
• Rmgroup reserves the right to void bets placed at incorrect odds due to technical errors, with funds returned to the member's account.
• For postponed or rescheduled matches, bets will be processed in accordance with the rules of the relevant event.
• Minimum and maximum betting limits vary by sport, league, and market. These limits are subject to change without prior notice.

The following activities are strictly prohibited on the rmgroup Platform and will result in immediate action against the accounts involved:

• Using automated software, bots, or scripts to play or place bets.
• Attempting to exploit software bugs or system vulnerabilities.
• Colluding with other players to manipulate game outcomes (match-fixing).
• Opposing bets placed across different accounts to gain illegitimate profit.
• Credit card fraud or use of unauthorized payment methods.
• Uploading or distributing illegal content through the platform.

Rmgroup uses an advanced detection system to identify suspicious activity. Our decisions regarding user conduct are final.

Rmgroup respects the privacy of every member and is committed to protecting your personal information. All collected data is processed in accordance with our Privacy Policy, which can be read on the Privacy Policy.

In summary, your data is collected for the following purposes:

• Identity verification and fraud prevention (KYC).
• Secure financial transaction processing.
• Improving user experience on the platform.
• Communications regarding account activity, promotions, and service updates.

Your data will not be sold to third parties and is only shared with service providers necessary for platform operations. All data is protected with 256-bit SSL encryption.

Rmgroup reserves the right to suspend or close any account under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or illegal activity.
• Requests from law enforcement authorities.
• Account inactive for more than 12 consecutive months.
• Voluntary account closure request by the member.

Members may close their account at any time by contacting our customer support. Any valid balance in a voluntarily closed account will be returned after the verification process is complete, subject to compliance with the relevant terms.

The rmgroup platform is provided on an "as is" and "as available" basis. While we strive to keep the platform running smoothly, we cannot guarantee a fully uninterrupted service.

Rmgroup is not liable for:

• Losses arising from service disruptions beyond our control, including internet outages, user device issues, or natural disasters.
• Game or betting outcomes that occur legitimately in accordance with the established game rules.
• Indirect, consequential, or punitive losses arising from the use of the platform.
• Damages arising from unauthorised access to a user's account due to the user's negligence in safeguarding their login credentials.

Rmgroup reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Significant changes will be communicated to members via registered email or in-platform notification at least 7 days before taking effect.

Continued use of the rmgroup Platform after the effective date of any amendment constitutes acceptance of the updated terms. If you disagree with the changes, you have the right to close your account and withdraw any valid balance.

The "Updated" date at the top of this document will always reflect the date of the most recent amendment made to the Terms and Conditions.