Rmgroup treats your personal data as a trust. Here are the concrete commitments we uphold.
All data transmitted between your device and rmgroup servers is protected with 256-bit SSL encryption — the same standard used by major Malaysian banks to secure online transactions.
Your personal data is never sold, rented, or shared for commercial gain with any third party. Full stop. No exceptions, no vague "partner schemes".
We only collect data that is genuinely necessary for platform operations. Each type of data collected has a clear purpose, stated explicitly in this policy.
You have the right to view, correct, and request deletion of your personal data at any time. Requests will be processed within 14 working days at no charge.
Rmgroup member data is stored on dedicated servers with multi-layered physical and digital protection. Access to member data is restricted to authorized personnel only.
In the event of any data breach affecting your information, rmgroup will notify you within 72 hours via your registered email, along with details and protective steps to take.
Have questions about how your data is handled?
View FAQImportant Note: This Privacy Policy clearly explains how rmgroup collects, uses, stores, and protects your personal data. By using the rmgroup platform, you agree to this policy. The latest version is always available on this page.
Rmgroup ("we", "company", "Platform") respects the privacy of every individual who interacts with our services. This Privacy Policy is designed to transparently explain how we handle your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This policy applies to all information collected through:
We encourage you to read this policy in full. If any section is unclear, our support team is ready to assist via 24-hour live chat.
Rmgroup follows a data minimisation principle — we only collect information that is genuinely necessary to provide a safe and seamless service. Below is a summary of data types, collection purposes, and the applicable legal bases:
| Data Type | Example | Purpose | Basic |
|---|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | KYC verification, fraud prevention | Legal |
| Contact Data | Email, phone number | Account communications, security notifications | |
| Financial Data | Bank account number, transaction history | Deposit and withdrawal processing | Legal |
| Technical Data | IP address, device type, web browser | Security, fraud detection | Legitimate Interests |
| Usage Data | Games played, session time | Platform improvements, responsible gaming | Legitimate Interests |
| Communication Data | Live chat records, support tickets | Dispute resolution, service improvement |
We do not collect: Biometric data (fingerprints, facial recognition), raw credit card numbers (handled by licensed payment processors), or sensitive information such as medical records and religious beliefs.
Your personal data is only used for the purposes stated at the time of collection or purposes logically related to them. Specifically, rmgroup uses your data to:
Marketing: We only send you marketing communications if you have given explicit consent during registration or through your account communication preference settings. You can unsubscribe at any time.
In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), rmgroup processes your personal data on the following lawful bases:
Rmgroup does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, we do share data with certain parties in very limited circumstances:
All third parties receiving rmgroup member data are bound by data protection agreements that require them to handle your information to a standard at least equivalent to rmgroup's own protection standards.
Your data security is rmgroup's top technical priority. The protection measures we implement include:
Rmgroup retains your personal data for as long as your account is active and for a minimum of 7 years after account closure, in line with Malaysian legal requirements on financial records and AML. Data that is no longer needed is deleted or anonymised using secure procedures.
Important Notice: While we take all reasonable precautions, no data transmission system over the internet can be guaranteed 100% secure. You are also responsible for maintaining the security of your password and personal devices.
Rmgroup uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can control or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect specific platform functions.
As a user in Malaysia, you have rights protected under PDPA 2010 regarding your personal data held by rmgroup:
Requesting a copy of your personal data held by rmgroup at any time.
Requesting correction of inaccurate or incomplete data in your account.
Requesting deletion of your personal data, subject to certain legal obligations.
Requesting restriction of your data processing in specific situations provided for by law.
Withdrawing consent for data processing that relies on consent at any time.
Receiving your data in a structured, machine-readable format where applicable.
To exercise any of the above rights, contact our data protection team via 24/7 live chat or support email. We will process your request within 14 working days and may require identity verification for security purposes.
The rmgroup platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data of children under the age of 18.
If you believe someone under the age of 18 has registered an account on our platform, please contact our customer support immediately. The account will be investigated and closed at once, and all related data will be deleted in accordance with established procedures.
Rmgroup reserves the right to update this Privacy Policy from time to time to reflect changes in our services, new legal requirements, or updated industry best practices.
When we make significant changes, we will:
Continued use of the rmgroup platform after changes take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
If you have any questions, concerns, or wish to exercise your privacy rights, you can contact the rmgroup data protection team via:
For complaints that cannot be resolved through our support channels, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia (JPDP) in accordance with the procedures set by that authority.
Our Commitment: All privacy-related enquiries are handled with high priority by our team trained in data protection. We will never ask for your account password via email, live chat, or phone — this is a warning sign of fraud.
Rmgroup gives you full control over your personal data. Here's a simple guide to exercising those rights.
Update personal information, change your password, and manage your communication preferences directly from the rmgroup account settings panel.
Enable two-factor authentication for an extra layer of security that protects your account even if your password is compromised.
For data access, correction, or deletion requests, contact our support team via 24/7 live chat in your preferred language.
With bank-level encryption, a no-data-sale policy, and 24/7 support, you can play with peace of mind at rmgroup.